Privacy Policy

Introduction

We respect your privacy and are committed to protecting your personal data. This policy explains what information we collect, how we use it, how we share it, and the rights you have under applicable data protection laws, including GDPR where relevant. By using our services you agree to the practices described below.

Information We Collect

We collect information that is necessary to create and manage your account, provide support, meet legal requirements, and improve our services. This includes:

Account and identity information: name, date of birth, email address, username, and account verification documents when required.
Contact information: postal address, telephone number, and any messages you send to our support team.
Technical and usage data: IP address, device identifiers, browser type, operating system, pages visited, and activity on our site to help us run and improve the service.
Preferences and marketing data: language, communication preferences, and any consents you give for marketing.
Responsible gambling and account settings: limits, self-exclusion choices, and related status used to support safe play.
Loyalty and VIP program data: tier level, points earned, rewards history, and eligibility information.

How We Use Your Information

We use personal data for clear, specific purposes so we can operate the service and meet our obligations. Typical uses include:

Creating, maintaining, and securing your account and verifying identity where required.
Responding to your inquiries and providing customer support.
Operating, improving, and personalizing our services and website experience.
Managing promotions, bonuses, and loyalty programs based on your selections and eligibility.
Complying with legal and regulatory obligations and cooperating with regulators and authorized bodies.
Detecting, preventing, and investigating fraud, abuse, or other unlawful activities.
Performing analytics and measuring performance to improve our site and offerings.

Legal Bases for Processing (GDPR)

If you are in the European Economic Area, United Kingdom, or another jurisdiction where GDPR-style rights apply, we rely on lawful bases for processing your data, which may include:

Performance of a contract: to provide our services, manage your account, and fulfil obligations to you.
Legal obligation: to comply with applicable laws and regulatory requirements.
Consent: for certain activities such as marketing communications and non-essential cookies, where you have explicitly agreed.
Legitimate interests: to detect fraud, improve our services, and ensure the safety and security of our platform, balanced against your rights and freedoms.

Sharing and Disclosure of Data

We may share your personal data with third parties when necessary and proportionate. Categories of recipients include:

Service providers who help us operate the website, provide support, and perform technical or analytics services.
Game and platform providers for account verification and to provide the services you use.
Regulators, law enforcement, and other authorities when required by law or to protect legal rights.
Affiliated companies for business administration and compliance purposes.
Fraud prevention and security partners to detect and prevent abuse.

When we share data we limit it to what is necessary for the recipient’s role and we require contractual safeguards to protect your data.

International Transfers

We operate internationally and your information may be processed in countries with different data protection laws. Where personal data is transferred outside your jurisdiction, we implement appropriate safeguards such as contractual protections and technical measures to preserve security and lawful handling of data.

Data Retention

We retain personal data only as long as necessary for the purposes for which it was collected, to comply with legal obligations, and to resolve disputes. Retention periods vary by data type and legal requirements. After account closure we keep certain information for a limited period to comply with regulatory requirements and to protect against fraud.

Cookies and Similar Technologies

We use cookies and similar technologies to operate the site, remember your preferences, analyse performance, and show relevant content. Types of cookies include:

Essential cookies: required for core functionality and security.
Performance and analytics cookies: help us understand and improve how the site is used.
Functional cookies: remember preferences and settings.
Marketing cookies: may be used to personalise promotional content where you have consented.

You can manage cookies through your browser settings and by adjusting consent options where presented. Withdrawing consent will not affect data processing that is based on other lawful grounds.

Your Rights

Depending on where you live, you may have rights in relation to your personal data. These typically include:

The right to access personal data we hold about you.
The right to correct inaccurate or incomplete data.
The right to request deletion of data in certain circumstances.
The right to restrict or object to processing, including direct marketing.
The right to data portability where applicable.
The right to withdraw consent at any time for processing based on consent.

To exercise your rights or to make a request, contact us. We will respond in line with applicable legal timelines and may need to verify your identity before fulfilling certain requests. If you are in the EEA or UK and remain unsatisfied, you also have the right to lodge a complaint with a supervisory authority.

Security

We implement technical and organisational measures to protect personal data against unauthorised access, loss, or misuse. Measures include secure transmission (such as encryption), access controls, monitoring, and staff training. While we strive to protect your data, no system can be completely secure and we cannot guarantee absolute security.

Children’s Privacy

Our services are intended for adults. We do not knowingly collect personal data from individuals under the minimum legal age required to use our services. If we learn that we have collected personal data of a minor without appropriate consent, we will take steps to delete that information.

Responsible Gambling and Data

We process information related to responsible gambling tools such as deposit limits, time-outs, and self-exclusion to honour your choices and to provide protections. This information is used to enforce restrictions and to support customers who request assistance.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post the updated policy on our site with the effective date. Continued use of the service after changes are posted constitutes acceptance of the revised policy.

Contact Us

If you have questions, requests, or concerns about this policy or our data practices, please contact us by email.